Terms & Conditions
HTCFC: Terms & Conditions
DEFINITION OF TERMS
“We”/“Us”/“HTCFC”/“The Arena” refers to the management of The Arena at Norton Road, Baldock, Hertfordshire, SG7 5AU.
“The Client”/“You” refers to the person or company or team or group making the booking and or that individual named on the pitch hire agreement form, where applicable.
“Event”/“Function” refers to the hire of all or part of The Arena, Cafe & Bar or Function Room, regardless of pitch hire.
“Casual booking” refers to a one-off or irregular booking of the pitch.
“Block booking” refers to a booking of the pitch for 10 weeks or more.
"Rolling booking" refers to a booking of the pitch for a one year period, renewable each year.
“Guests” includes all persons in attendance at an event, function or any type of booking, either participating, watching, or invited by the client.
1 PRINCIPLE TERMS
1.1. You agree to comply with the rules of The Arena which are displayed prominently in and around the premises and relate to opening hours, use of the facilities and your conduct. We may make any reasonable changes to these rules at any time provided we give you advance notice of the changes by displaying them in The Arena.
1.2. We may assign the benefit of this Agreement and our right there under to a third party on notice to you.
1.3. This Agreement is governed by English Law.
1.4. In the event that a single term, condition or rule of The Arena or of this Agreement is found to be unenforceable, all other terms, conditions and rules shall remain unaffected.
2 DAMAGE TO THE PREMISES
2.1 The client shall become liable if, as a result of the actions of the client or its guests, property belonging to HTCFC becomes damaged, lost or stolen.
3.1. All guests of the client remain the responsibility of the client at all times whilst on the premises and in The Arena grounds. HTCFC ask all clients to ensure their guests arrive and depart quietly and peacefully ensuring no disturbance to local residents.
3.2 The client is responsible for the supervision of all their guests and should arrange for suitable first aid equipment and first aid qualified persons (where deemed necessary) to be available, and are also strongly advised to arrange their own insurance policies to cover third party and public liability claims. HTCFC have on site equipment including a stretcher, fracture pack, ice packs, first aid kits and a defibrillator and endeavour to make these available to the general public if/when required but the availability of this equipment cannot be guaranteed and it is therfore deemed the responsibility of the client to provide their own medical support and equipment.
3.3 Blades or metal studded boots may not be worn at any time at The Arena. Any person found wearing inappropriate footwear will be asked to leave the playing area by a member of The Arena staff. A ban will result for any team in continuous breach of this rule.
3.4 Smoking is prohibited in The Arena building and its grounds (including the pitch) except for in designated smoking areas.
3.5 Chewing gum is NOT permitted on the 3G surface, the spectator viewing areas or in the changing rooms. Failure to comply with this condition will result in the immediate withdrawal of future facility use.
4 LIMITATION OF LIABILITY
4.1. HTCFC shall provide its services with reasonable skill and care and to a reasonable standard.
4.2 In so far as HTCFC is in breach of the agreement and the breach is capable of remedy, HTCFC will use its very best efforts to provide a solution mutually acceptable to HTCFC and the client.
4.3 We will compensate you for any loss or damage you may suffer if we fail to carry out our obligations under this Agreement or to a reasonable standard or breach any duties imposed on us by law (including if we cause death or personal injury to you by our negligence) unless the loss or damage is attributable to:
4.3.1 Your own fault; or
4.3.2 A third party unconnected with our provision of services under this Agreement; or
4.3.3 Events which neither we nor our suppliers could have foreseen or forestalled even if we had taken all reasonable care.
4.4 Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.
4.5 In no event shall HTCFC be liable for:
4.5.1 any damage to property whether arising directly or indirectly from any breach or tort;
4.5.2 loss of income, profit, revenue, goodwill or anticipated savings arising directly or indirectly from any breach or tort;
4.5.3 loss or damage;
4.5.4 any indemnity in respect of the items listed directly above.
4.5.5 any injuries or damages that occur to you the client, your guests, your property or a third party while hiring, using or in the facility or its grounds.
4.6 In particular, clients, their guests and third parties are prohibited from climbing onto the roof of the facility or any other part of the building to retrieve footballs or for any other purpose. HTCFC therefore accept no responsibility for any injury or damaged caused to you, the client, your guests or any third party in breaching this rule.
5. HTCFC CANCELLATION
5.1. HTCFC reserve the right to cancel an event for any of the following reasons:
5.2. Repeated rude abusive behaviour, racial or discriminatory comments to staff or other guests.
5.3. Consumption of alcohol during the event that has not been purchased on the premises.
5.4. Behaviour likely to affect the enjoyment of other guests or likely to endanger staff or other guests.
5.5. Fighting or threatening behaviour.
5.6. Payment not received in full 14 days prior to the event.
5.7 In the event of HTCFC cancelling the event for any reason other than those highlighted above, or on any other reasonable grounds, all monies paid would be returned or an alternative date offered.
5.8. Force Majuere - in the event of a war, flood or any other event outside the control of HTCFC, HTCFC shall not be held liable.
6. “BLOCK BOOKING” TERMS AND CONDITIONS
6.1. A block booking will only be accepted in the name of a team manger / club secretary.
6.2. Payment for block bookings can be made monthly in advance on receipt of invoice or by cash or cheque in advance at the point of hire.
6.3. HTCFC reserves the right not to renew any block booking. In this situation 14 days notification would be given.
6.4. HTCFC reserves the right to amend their prices at any time. In this situation 14 days notification would be given and the option given to discontinue the booking.
7. “ROLLING BOOKING” TERMS AND CONDITIONS
7.1 A rolling booking is defined as a weekly booking for a minimum period of one whole year.
7.2 Payment for rolling bookings can be made weekly by cash or cheque at the point of hire, with a two week advance payment required at the initial session, meaning the booking will always be two weeks in hand.
7.3 HTCFC reserves the right not to renew any rolling booking. In this situation 14 days notification would be given.
7.4 HTCFC reserves the right to amend their prices at any time. In this situation 14 days notification would be given and the option to discontinue the booking.
8. CANCELLATIONS AND POSTPONEMENTS (BLOCK BOOKINGS)
8.1. Should a client need to postpone/cancel a single booking for any reason then an application to postpone must be received in writing by The Arena at least 7 days prior to use otherwise the hire fee for that booking will still be payable.
8.2 A maximum of four cancellations are allowed without charge throughout the block-booking period (in addition to public holidays), provided they are given with the required seven days notice.
8.3. A minimum of 6 weeks notice must be given to terminate an entire block-booking contract.
8.4. Hirers may request like for like changes to their original bookings giving a minimum of 7 days notice. Amendments affecting pitch size and price are at the discretion of HTCFC.
8.5. For the avoidance of doubt, you are obliged to make all payments regardless of non-attendance, whatever the reason for non-attendance might be, except during postponement/ cancellation of use with prior notice in accordance with clause 8.1 above. Should you fail to make a payment then the remainder of the payments become immediately due. If for any reason whatsoever we are unable to collect an amount from you, you authorise us to implement a third party to recover the debt. Any charges incurred in doing so will be borne by you.
8.6 Overdue accounts may result in suspension of use of The Arena until the debit is cleared.
9. CANCELLATIONS AND POSTPONEMENTS (ROLLING BOOKINGS)
9.1 Should a client need to postpone/cancel a single booking for any reason then an application to postpone must be received in writing by The Arena at least 7 days prior to use otherwise the hire fee for that booking will still be payable.
9.2 A maximum of 6 cancellations are allowed per year without charge (in addition to public holidays) provided they are given with the required seven days notice.
9.3 A minimum of 6 weeks notice must be given to terminate an entire rolling booking contract.
9.4. Hirers may request like for like changes to their original bookings giving a minimum of 7 days notice. Amendments affecting pitch size and price are at the discretion of HTCFC.
9.5 For the avoidance of doubt, you are obliged to make all payments regardless of non-attendance, whatever the reason for non-attendance might be, except during postponement/cancellation of use with prior notice in accordance with clause 9.1 above. Should you fail to make a payment then the remainder of the payments become immediately due. If for any reason whatsoever we are unable to collect an amount from you, you authorise us to implement a third party to recover the debt. Any charges incurred in doing so will be borne by you.
9.6 Overdue accounts may result in suspension of use of The Arena until the debit is cleared.
10. CANCELLATIONS AND POSTPONEMENTS (EVENTS & FUNCTIONS)
10.1 A non-refundable deposit of 50% is required to secure any function or event within 14 days of reserving a booking. The balance is payable 14 days prior to the event.
10.2 Any cancellation for a function or event must be made in writing or by email by no later than 9am the day 14 weeks prior to that event otherwise the full hire fee will be payable. Any deposits paid up to this point will be retained as a cancellation fee.
10.3 Bookings made with 2 weeks or less notice will be charged at the full rate if cancelled with less than 48 hours notice.
11. CANCELLATIONS AND POSTPONEMENTS (CASUAL BOOKINGS)
11.1 Payment for any casual booking should be made in full within 7 days of making the booking.
11.2 In the event of a cancellation, notice must be given in writing no later than 7 days prior to the booking. Cancellations after this time or non-arrivals will be charged at the full rate.
11.3 Bookings made on the day will be payable on or before arrival at The Arena, before entry to the pitch.
12. FAILURE TO MAKE PAYMENT
12.1 Late payments may be subject to admin fees and/or interest calculated daily at the current rate on the total amount outstanding.
12.2 If you fail to pay any amount due under this Agreement, for a period of more than thirty days, then we may pass the debt to a third party company for collection. All costs incurred in employing the third party company will be borne by you.
HTCFC reserve the right to amend these terms and conditions at any time by giving 14 days notice and public display on our website of the new terms and conditions.
IMPORTANT - USE OF YOUR INFORMATION
In the event that we refer a debt on your Agreement to a third party company for collection we will pass your details to that company and provide a copy of any documentation you have completed, if requested to do so.
CCTV is used to monitor our premises for security purposes.